If you have any questions or issues with your orders or other non-general questions, please contact Alice through our Support Desk. Simply click on My Account > Help Desk. To view Alice's replies and to send your own replies, use the online Help Desk function under My Account.
PLEASE NOTE: 1. Alice is not available 24/7 - you may need to wait up to a week to receive an answer. 2. For general questions, check our FAQ and Knowledge Base first. 3. The Help Desk is an online service. You need to log in and check your tickets yourself!
We're currently updating our reward point system because the present one is not working correctly. Sorry about that! Please be patient while we work on this.. we promise lots of goodies when it is done. Also, please don't send tickets about this to Alice - we're aware of the issues already.
Once the new system is up and running, there will be new and exciting ways to earn points!
Yes; when treated properly, these seeds will germinate and grow. All our seeds come directly from the Nirvana seed bank breeders and they are of the highest possible quality. Please note that all seeds are sold as souvenirs. We do not condone or encourage any illegal use of our products, nor can we be held responsible for any such usage.
2. What are your recommendations for storing cannabis seeds?
To prevent accidental germination of your seeds, store them in a waterproof, lightproof container. We recommend a small safe, as this has the added bonus of a lock to protect your valuable collection. If you need to store your seeds for an extended period of time, put them in a moisture-proof container and place it inside another moisture-proof container so that the seeds are double sealed. Store the whole at a temperature of -10C/14F or lower.
3. How do I know you won't just keep my money and never send any seeds?
If we did not send goods, news would spread quickly and we would end up losing all our business. Apart from anything else, that would be a ridiculous risk to take after the amount of hard work we've put into it. One of our main reasons for putting our business on the web was to be able to provide the first-rate products and honest and efficient service that customers deserve. We've heard of too many unreliable sites that either scam you out of your money or deal in inferior seeds. Rest assured that we are 100% legit and 100% loyal to our customers.
4. Do you ship to my country?
IMPORTANT: WE DO NOT SHIP TO AUSTRALIA, BULGARIA, ESTONIA AND JAPAN!!
Apart from the four countries mentioned, we will pretty much ship anywhere. Please note that due to inconsistent and contradictory local legislation, we always err on the side of caution. But since rules do change sometimes, we'd appreciate it if you could contact us if you believe that we wrongly refuse to ship to your country, and if you furnished us with supporting evidence.
We advise all our potential customers to check their national laws and bylaws before placing an order. Nirvana does not want to induce anyone to act in conflict with the law and cannot be held responsible for those who do.
NOTE: At present, we DO ship to the United States of America. (In fact, we ship to most countries, it's just that we're receiving a lot of enquiries from our American customers)
5. What are my payment options?
We do NOT accept Western Union or any other kind of cheque!!
You can pay using the following methods:
* Credit Card
We accept Visa and Mastercards This is the quickest method of payment. It is also very safe, as all payments go through a Secure Payment Gateway (SSL). Your payment will be discreetly listed on your credit card statement, with not references to cannabis whatsoever.
* Bank Transfer
Please transfer the total amount to the following account:
Bank name: ING
Account number: 1713527
Legal Name: NIRVANA-SHOP
Please don't forget to include your Nirvana order number! Without an order number, we may be unable to process your payment!
New! Customers from Austria, Switzerland, Germany, Belgium, the UK and the Netherlands can now pay through DIRECTebanking. This quick and easy payment method will transfer the total amount of your purchase from your bank account directly into ours.
* Concealed cash
Send well-concealed cash to the following address:
P.O. Box 3177
2001 DD Haarlem
Please don't forget to include your Nirvana ORDER number! Without an order number, we may be unable to process your payment!
If you want to send us cash, please send BANKNOTES ONLY - NO COINS!
We accept the following currencies:
U.S. Dollars ($)
British Pounds (£)
Francs suisse/Schweizer Franken (SFr.)
Canadian Dollar (C$)
Polski Złoty (zł.)
6. What is the fastest method of payment?
Online credit card payment is fastest, because payment is instantaneous and can be performed from your computer. Another fast method would be to deposit money directly into our bank account. This method utilises SWIFT transfer between banks and takes three working days.
7. What will it say on my credit card statement?
Rest assured - no one at your bank or credit card company will find out what you ordered or where you ordered from. We take great care with our customer information. All our online transactions are handled by an external company, ensuring that there is no direct link between your payment and our online shop.
Your statement will NOT contain any references to our shop or our products. Instead, the payment will seem to have been made out a shop selling iPods. So if you've ordered from us, and notice a charge on your card from an iPod company - don't panic! :-)
The vast majority of our customers pays by credit card or bank transfer, and none of them have ever had any trouble in this respect.
8. How can I check up on my orders? Will I be able to track the package?
Once we have shipped your order, you will receive an e-mail confirmation. The package itself cannot be tracked, as our use of stealth shipping prevents this (tracked parcels require that its contents be listed on the outside). You can check up on your order status simply by logging into your account and visiting your order history.
9. Why was my valid credit card declined when I tried to order?
If you received an error message after entering your valid credit card information, please clear your browser cache and close your browser windows before trying again. If the issue hasn't resolved itself, open a support ticket through the Help Desk in your account.
10. How will I know that you've received my order?
Upon receiving your order, we will send you a confirmation e-mail listing the items you ordered.
11. What happens when I create an account?
When you create an account with us, all the information that you would normally enter during the check-out process is stored in our database, except for your credit card information. We do this for your convenience, so that next time you shop with us, you won't have to re-enter the same information. If you would prefer to shop without an account, please visit our sister site John Doe Seeds for a completely incognito shopping experience.
12. How will my order be shipped?
You can order seeds, merchandise and growth solutions in a single order. However, seeds will always be shipped separately from any other products, to ensure a stealthy and discreet shipment. We wrap each order in very discreet packaging in the form of some type of gift inside a non-descript envelope.
13. How long will it take for my order to arrive?
We really can't say with any accuracy. Your parcel may be delayed by Customs as well as by your local postal service. That's why, even though we'd like to, we cannot make any claims about the time-frame in which your order will arrive. What we can say is that, for our part, we work very hard to make sure your order is processed and ready for shipment as soon as possible. We prepare parcels for shipment twice a week, and normally, most of them arrive within 1-2 weeks after we've dispatched them. Please be patient - we can't work miracles and we can't influence international postal services! Thank you very much.
14. How do I know you are legit? Can you send me some seeds to prove that you're for real?
Ha! Nice try, but no cigar, and no seeds either. ;-) There is ample proof available online that shows we have been in this business for years and that we have served thousands of happy customers. We hardly think sending free seeds to random people could reinforce our already solid reputation. If anything, if we sent freebies to anyone who asked, we'd be forced to increase our prices - I'm sure our actual customers would not really appreciate that! So, if you want to verify whether we deserve our good reputation, why not place a small order? We're sure you will not be disappointed!
15. How much do you charge for shipping?
We charge a flat rate fee for shipping and handling. This fee helps us maintain our high standard of fast and stealthy shipping. Every order is wrapped discreetly in some type of free gift to make sure it reaches you safely. The shipping charge for this stealth service applies worldwide and comes to €8per order.