Customer Service

Please visit our UPGRADED Knowledge Base first!! Many of the questions we get asked are already answered in the Knowledge Base. If the search function of the Base doesn't give you any results, then please check your spelling, use a simpler search term, or search the Base manually - it is divided into categories, so you should be able to find what you need.

Each day, we receive dozens of questions, often the same ones over and over again. Since we would like to give every customer our undivided attention and solve each issue in a satisfactory manner, we beg you only to contact us directly if you really can't find what you're looking for on our website.

Then, if necessary, you can open a support ticket, automatically sending your query to our Support Angel, Alice. She will do her best to assist you. Please make your question clear and succinct - if Alice cannot understand a word you're saying, she won't be able to help!

If you still have order-specific questions or issues with your order, please contact our customer support agents through Weedportal Helpdesk. PLEASE NOTE: you need to register separately for this site! You cannot log in automatically with your Nirvana Shop account. If you have order related questions, please don't forget to copy your order number (from your order confirmation e-mail or "My orders" in your account). It is easiest if you use the same e-mail address for Nirvana Shop and Weedportal Helpdesk

For the most frequently asked questions, you may also want to check the Nirvana-Shop FAQ. Again, please read through the available information in the Knowledge Base and FAQ first, and only if that doesn't answer your question, go ask Alice. Thank you for your cooperation!