Customer Service

Please visit our Knowledge Base first!! Many of the questions we get asked are already answered in the Knowledge Base. If the search function of the Base doesn't give you any results, then please check your spelling, use a simpler search term, or search the Base manually - it is divided into categories, so you should be able to find what you need.

If you still have order-specific questions or issues with your order, please contact Alice through our Support Desk. Simply click on My Account > Help Desk. To view Alice's replies and to send your own replies, use the online Help Desk function under My Account.

Each day, we receive dozens of questions, often the same ones over and over again. Since we would like to give every customer our undivided attention and solve each issue in a satisfactory manner, we beg you only to contact us directly if you really can't find what you're looking for on our website.

Then, if necessary, you can open a support ticket, automatically sending your query to our Support Angel, Alice. She will do her best to assist you. Please make your question clear and succinct - if Alice cannot understand a word you're saying, she won't be able to help!

For the most frequently asked questions, you may also want to check the Nirvana-Shop FAQ. Again, please read through the available information in the Knowledge Base and FAQ first, and only if that doesn't answer your question, go ask Alice. Thank you for your cooperation!