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Top 10 most popular Customer Service questions


Customer Service If you are a long-time Nirvana Shop customer, you may already know our Customer Service team is dedicated to answering your questions, and ensuring your order is handled by us in the best way possible. Some of the most frequent questions they receive every day are listed here.


1 – Why have I not received my package?

We understand – ordering cannabis seeds can be a little intense.

First, check if your order has been processed and sent by our shipping partner. Your package may already be on its way.

To do so, visit the Nirvana Shop website and click on “My account” (top right). Login with your credentials and click on “Orders”.  If the status of your order indicates the package has been shipped by our partner, consider waiting the maximum amount of time a package takes to reach your country from abroad.

2 – Why don’t my cannabis seeds germinate?

Seeds germination is the first step of growing cannabis. Unfortunately, many common techniques do not guarantee the best results. Nirvana Shop recommends you use what we consider the best germination method. Our Propagation kit

If you have followed this procedure and your seeds have not germinated, contact Customer Service.

3 – I want to know more about CBD oil!

Sorry, we do not sell CBD oil

4 – How to customise the postal address Nirvana Shop sends my orders to?

Visit the Nirvana Shop website and click on “My account” (top right). Login with your credentials and click on “Change account details”. You can modify your address on this page, and confirm with the “Save address” button.

Beware! If you have already been notified that we processing your shipment, the address change will not affect your order.

5 – Did Nirvana Shop receive my payment?

Everything about your order is on our website!

Go to Nirvana Shop and click on “My account” (top right). Login with your credentials and click on “Orders”.  The order status indicates whether the payment has been received.
If you think your payment should already have been processed, we recommend you contact your bank for more information.

6 – I need advice regarding my cannabis plants!

We're always happy to help you in any way we can. We suggest you subscribe to the Weedportal.com. Our community of experienced growers may be able to help you!

7 – I have a medical question

The Nirvana Shop team has no authority to dispense medical advice. For any medical question, we recommend you contact your general practitioner or specialist. Please also consider reaching out to medicinal cannabis associations of your country of residence.

8 – How can I pay?

The method with which you pay depends on your chosen mean of payment. You can consult a list of accepted payments on our Payment Option page

9 – Can your products be shipped to my country?

At Nirvana Shop, we understand our customers are located all over the world.
Currently we do not shop goos to Australie, Japan and Brazil.

10 – Is it safe to send your products to my country?

When we sends cannabis seeds, or other products to a specific country, this means that the legislation in said country allows us to instruct them to do so.
Currently we do not shop goos to Australie, Japan and Brazil.

You may be concerned about the shipment itself, and how it will appear to your local postal service.