Terms of ServiceBack to Customer care
What do we do with your information?
When you create an account on this website or buy something in our store as part of the purchase and sales process, we collect the personal information that you provide to us, such as your name, address and e-mail address. The purpose of this is to be able to send you your order and transactional e-mails.
When you search our website, we automatically receive the Internet Protocol address (IP address) of your computer as well as information about your browser and operating system. The purpose of this is to be able to show the website optimally.
E-mail marketing: with your permission we can send you e-mails about our store, new products and other updates.
OpenStreetmap: When you choose to validate your address details with OpenStreetmap, your address details will be send to their website for validation. OpenStreetmap uses your data to check if that is correct. The address details that we send are not saved on their side.
If your payment is arranged with a direct payment method such as credit card, your name, address, e-mail address and necessary details - like the credit card number - can be sent to the payment service provider.
When we share your data with third parties such as the post-processing company or Payment Service Provider, we will request your permission at the time by means of the check box. If you do not want to give permission, you can not use the service in question.
If you want to receive our newsletter or promotional e-mails, we will only do so if you have given us permission to do so. You can withdraw that permission yourself at any time.
How do I withdraw my consent?
Promotional e-mail/newsletter: If you change your mind after your opt-in, you can withdraw your consent by logging in to your account and de-select the e-mail option. In addition, we display a unsubscribe link on every promotional e-mail/newsletter that you can use to withdraw your consent.
You can withdraw your consent in writing by sending an email to the following address:
You can also send a written request instead to:
c.o. Privacy Compliance Officer
2014 KW Haarlem
We will share your personal information with legal authorities if we have the legal obligation or if you breach the service conditions.
Removing personal data
Orders that have never been paid for are set to canceled after 3 months and removed from our database after six months.
In connection with the Tax Code, we are obliged to keep order data for 7 years. That includes personal data. For this reason, we remove personal data from accounts with paid orders that are no longer active for more than 7 years.
For customers that did not place any order we remove the account plus all related data from our database 2 years after sign-up.
You can submit a request at any time to delete your personal data. If we have the legal obligation to do so, certain information will have to be retained according to the legal deadline. In that case, that data will not be deleted.
Your data will be deleted within 1 month after we receive your request. If we are unable to realize this within the set period of 1 month, you will be notified of this within 1 month of the request.
If you want your data to be deleted, you can submit a request to the address below. You must be able to identify yourself with a valid identity card such as a passport or an ID issued by your government.
c.o. Privacy Compliance Officer
2014 KW Haarlem
Services of third parties
In general, the third-party suppliers we use will only collect, use and disclose your information to the extent necessary to enable them to provide the services they provide to us.
With external suppliers with whom we share your personal data, we have, according to the legal obligation, a processor's agreement that regulates how your personal data are handled.
As soon as you leave the website of our store or are redirected to a website or application of a third party, this privacy statement is no longer applicable. Instead, the privacy statement of that third party applies.
Links: When you click on links in our store, they can lead you away from our site. We are not responsible for the privacy rules of other sites and encourage you to read their privacy statement.
To protect your personal information, we take reasonable precautions and follow the best practices in the industry to ensure that it is not misappropriated, misused, accessed, disclosed, altered or destroyed.
Passwords are stored encrypted using one-way encryption.
If you provide your credit card information to us, the information is encrypted using secure socket layer (SSL) technology. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The law requires that persons under the age of 18 require permission from their legal representative when using Internet services. When in doubt about the age of a customer, we reserve the right to ask for identification.
Changes to this policy
If our store is bought or merged with another company, your information can be transferred to the new owners so that we can continue to sell products to you.
Questions and contact details
If you wish to access, correct, change or delete personal information that we have about you, wish to file a complaint or simply request more information, please contact our Privacy Compliance Officer:
c.o. Privacy Compliance Officer
2014 KW Haarlem
We cannot disclose all the security measures we've taken but here are some of them:
- Dataconnections between you (your webbrowser) and our servers are encrypted.
- Our websites are on privately owned servers located in the Netherlands. Images (and some other static resources) are on a CDN (Content Delivery Network).
- All (personal) data stays where it belongs, safely stored. We only use randomized data for testing and this is done on a local secured network.
- Nirvana will never hand out your personal details to any third party without your consent.
- Occasionally we use a screentracker to analyze what links are clicked.
Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions stipulated on this page.
Nirvana® Shop does not sell seeds to anyone that will grow the seeds in a country that it is illegal.
You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations.
If you do not agree to these terms, do not use this site.
Who are we and how to contact us
We are Nirvana® shop. You can reach us in any of the following ways.
|Call us||+31 88 6478262|
Our support is available from:
- Monday to Wednesday - 9:00 to 16:00
- Thursday - unavailable
- Friday - 9:00 to 16:00
- Saturday and Sunday - unavailable
Submitted tickets during the weekends (Saturday and Sunday) will be replied as soon as possible in the following week.
Chamber of commerce nr. 71196463
Tax nr. NL858.618.011.B01
Nirvana® cannot be held responsible for anything that may happen to your order while in transit. Although we send our orders by first class mail, there is always a small risk of loss and you should be aware of this before ordering.
Shipping time dependents not only upon our mail service, but also, of course, on your local postal services. For this reason, we can only give you an estimated shipping time based on our general experience.
Cannabis seeds, like all seeds in nature, are living material and Nirvana® Seeds cannot offer guarantees on germination rates, or promise that every seed in every pack will germinate. Nature does not allow any company to be able to make such an absolute statement, and it would be misleading to customers to try to do so.
Nirvana® Shop can however assure customers that all seed batches are tested, correctly stored and handled while they are in possession of the company. Therefore when the packages are received at their destination, 90 to 100% of the seeds in each pack should germinate when the recommended germination method is used.
In some countries the germination of our seeds is illegal. We expect our customers to comply with the laws of the country the seeds will be delivered to. We strongly discourage our customers to act in conflict of the law by growing cannabis plants from cannabis seeds.
Nirvana® Seeds ships cannabis seeds on the condition that they will NOT be used by customers in conflict with any applicable law, and are sold as souvenir and novelty purposes only.
Refunds and Cancellation
Refunds and cancellations are only applicable if the order is still in our office and has not shipped yet. If you wish to cancel a paid order or be refunded, you will need to contact Customer Support as soon as possible. Please note that we charge an administrative fee of €5,- per transaction.
- Issued vouchers are valid only at www.nirvanashop.com
- Vouchers are to be used for one-time purchase only (unless categorically mentioned).
- Vouchers are to be used by individual customers unless otherwise stated.
- Voucher codes must be entered at the checkout page.
- Unless otherwise stated, vouchers are not valid in conjunction with other promotions or discounts.
- Nirvana® vouchers are not exchangeable for cash.
See our privacy statement.
Limitation of Liability
Nirvana® has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on Nirvana® or contact us for exact sizes, in case of clothing items. Nirvana® will carry out its services with reasonable skill and care but does not give any guarantees in respect of other person’s services.
Nirvana® makes no promise that the use of nirvanashop.com will be uninterrupted or error free. Our website is provided on an ‘as available’ basis. In the event of technical errors we will do our best to repair them as quickly as possible.
Nirvana® contains links to other websites which are not under our control. These links are provided for you use only and we are not responsible for the availability, quality, content or nature of the other sites on the internet that are owned and operated by third parties (“external sites”) to which Nirvana® links and websites located on or through any external site nor for any transactions involving external sites (including as to ‘cookies’, personal data, confidential information, or purchase of domain names or other services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, websites or transactions.
These Terms and Conditions shall not limit any rights you may have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Nirvana®’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.
Subject as mentioned, to the maximum extent permitted by law, Nirvana® excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss and Nirvana® shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
• any incorrect or inaccurate information on Nirvana®,
• any interruptions to or delays in updating Nirvana®,
• the infringement by any person of any intellectual property rights of any third party caused by their use of Nirvana® or any product purchased with us,
• any loss or damage resulting from your use or the inability to use the Nirvana® web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control,
• any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong,
• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading Nirvana®, or from transmissions via emails or attachments received from Nirvana® or its licensees and affiliates.
Nirvana® will not be held responsible for any failure to perform any obligation under these Terms and Conditions if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, fire, flood, etc.
Nirvana® reserves the right to take any criminal or civil action it deems fit in case of bad use of its website and its content, as well as in case of breach of the Terms and Conditions.
Applicable Law and Jurisdiction
The relationship between the user and the provider shall be governed by the applicable laws in force in The Netherlands. In case of dispute, the parties may submit their differences to the ordinary courts in accordance with the applicable rules on international jurisdiction.
Nirvana® sells cannabis seeds as a collectable genetic preservation souvenir.
We dispatch our products on the condition that they will not be used in conflict with applicable local law. The regulation and enforcement in respect of some of the products we sell differ from country to country. We therefore advise you to make inquiries about the regulations to which you are subject. For this reason, Nirvana® can accept no responsibility for products intercepted or lost in transit, if you place an order for a product to be sent to a country where it is illegal.
We refuse to sell cannabis seeds to anyone we have reason to believe is not going to use for personal use only or to use them in a country where cultivation is a criminal offense.
Nirvana® does not encourage the use, supply or production of illegal drugs or controlled substances in any way.
All information on our website www.nirvanashop.com is provided for informative purposes only.
We do encourage discussion and research into drug policy, favouring those with a strong harm minimization agenda, and reduced emphasis on criminal justice systems.
Please be aware that smoking can seriously damage your health and can be fatal, and is not encouraged by Nirvana®.
DISCLAIMER: AS GERMINATION AND GROWING OF CANNABIS SEEDS IS ILLEGAL IN MANY COUNTRIES, WE DO NOT ENCOURAGE ANYONE TO DO SO. NIRVANA SHOP IS SELLING CANNABIS SEEDS STRICTLY AS SOUVENIRS AND FOR STORAGE PURPOSES ONLY IN CASE LAWS CHANGE IN THE FUTURE.
I hope this was helpful and answered your questions. If not you can always contact me and ask your questions directly!~ Alice