If your payment failed with the message '3DS Authentication Not Completed' or your payment instantly fails without any message at all then please read on.
All new cards from Mastercard or VISA are enabled for 3DS authentication by default, What it means is that an extra layer of security is attached to your card to prevent unauthorized use. So if someone steals your card or card details, an 3DS authentication check prevents use of the card. Our banks always do a 3DS authentication check.
How it works:
After you fill in your card details and hit the pay button, the 3DS authentication check is started. A text message is send to your mobile phone with a code. At the same time you are redirected to a special window where you can add that code. After you successfully added the code the transaction is finalized.
When does it go wrong?
there are a few things where it can go wrong.
- you fill in the code incorrectly
- you don't receive that code on your phone
in either case the transaction fails
If the code was added wrongly then please try again to pay for your order.
If you don't receive the code on your mobile phone then your phone number is not attached to your card. You need to contact your bank and ask them to add your mobile phone number to your card details. After that is done you can try again.